Need Help? Let's Sort It Out.
How We Help
Whether you have a question before booking, need help managing an existing reservation, or want advice choosing a sunset cruise, our support team is here. We handle questions submitted through this website directly, without passing you between departments.
Managing Your Booking
- Booking confirmation: if your confirmation email hasn't arrived, check your spam folder, then contact us so we can resend it.
- Date changes: email us with your booking reference and preferred new date, or use Manage Booking.
- Group bookings: for larger groups or private tours, contact us directly so we can review the available options.
- Accessibility: tell us about mobility, access or dietary needs before the tour so the operator can be informed.
Cancellations and Refunds
With Ticket Assurance, you can cancel or reschedule up to 24 hours before the scheduled cruise. Without Ticket Assurance, you can reschedule up to 48 hours in advance. With Ticket Assurance, you can also claim a refund or change your date closer to departure.
If a tour is cancelled by the operator for weather or safety reasons, you'll be offered a new date or a refund. Full details are in our refund policy.
Contact Information
Key West Sunset Cruise
Frequently Asked Questions
Are you the boat operator?
No. Key West Sunset Cruise is an independent booking service. We sell sunset sails and cruises run by licensed local operators and are not affiliated with any city, state or government body.
What time do sunset cruises leave?
Sunset departures follow the sunset, so they move through the year: from late afternoon in winter to early evening in summer. Pick a date on any tour to see its exact departure time.
How do I receive my tickets?
You get a booking confirmation by email straight away. Your card is charged once the operator confirms your tickets, and your e-ticket follows by email, usually within a few hours.
Can I cancel or change my booking?
Cancel or reschedule at least 72 hours before your cruise for a full refund. Use the Manage booking page or email us with your booking reference.
What happens if the weather is bad?
Captains sail in light rain but may change the route, reschedule or cancel for storms, lightning or high winds. If the operator cancels, you can move to another date or get a full refund.
Can children come on a sunset sail?
Most cruises welcome children, many with discounted or free rates for the youngest guests. The small-group wine sail is for ages 13 and up. Check each tour's guest types before booking.
Do I need to be 21 to drink on board?
Yes. Alcohol is only served to guests aged 21 and over, and crews may ask for photo ID. Soft drinks and water are available for everyone.
What is Ticket Assurance?
An optional add-on at checkout for $5.95 per guest. It lets you claim a refund or move your booking to another date if your plans change. See our refund policy for the full terms.
Send Us a Message
Questions about departure times, accessibility, group bookings or a specific tour? Send the details and our team will reply by email.